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Lady Decorators understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.ladydecoratorssussex.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
|means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;|
|"Cookie Law"||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;|
|"personal data"||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 - the General Data Protection Regulation;|
|"We/Us/Our"||means Lady Decorators whose main trading address is Providence Cottage, Billingshurst RH14 9JS.|
2. Information About Us
2.1 Our Site is owned by us but operated by PMW Communications Limited, a limited company registered in England under company number 3449850, whose registered address is 1-7 Station Road, Crawley, West Sussex, RH10 1HT and whose main trading address is Stane Court, Stane Street, Billingshurst, West Sussex, RH14 9HP.
2.2 Our VAT number is 204 258 535.
2.3 Any data protection enquiries can be submitted here: www.ladydecoratorssussex.co.uk/contact, contact can also be made by telephone on 01403 785134.
3. What Does This Policy Cover?
4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data We hold about you (see section 12);
4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
4.1.4 The right to be forgotten - i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.
4.3 For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
5.1 contact information such as email addresses and telephone numbers when submitted via the enquiry form.
5.2 IP address via Google Analytics
5.4 operating system via Google Analytics
5.5 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to via Google Analytics
6. How Do We Use Your Data?
6.1 Our use of your data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
6.1.1 Personalising and tailoring your experience on Our Site;
6.1.2 Replying to emails from you;
6.1.3 Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;
6.2 You have the right to request that we delete your contact details from an enquiry form that you have submitted at any time, and to request that We delete it.
6.3 The only personal data that is stored is data submitted by you via our online enquiry/contact us form. This data will be kept securely on our system unless you request for it to be deleted, at which point contact to you in regards to your query can no longer be made.
7. How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6.
7.2 Your data will only be stored in the UK.
7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
7.4 Steps We take to secure and protect your data include:
7.4.1 Secure back-end site portal with password protected log-ins to where your enquiry form data is stored.
8. Do We Share Your Data?
8.1 Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
8.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, a governmental authority or are trying to resolve your submitted query.
8.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
9. What Happens If Our Business Changes Hands?
9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. As per 6.2 you have the right to request that we delete your contact details from an enquiry form that you have submitted at any time, and to request that We delete it.
10. How Can You Control Your Data?
10.1 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"Ã'Â), the Corporate Telephone Preference Service ("the CTPS"Ã'Â), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held) under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please complete this contact form: www.ladydecoratorssussex.co.uk/contact to submit your enquiry.
13.2 For more details, please refer to section 6, above, and to section 13.6 below. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
13.3 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary"Ã'Â. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary"Ã'Â. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.6 The following first party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose||Strictly Necessary|
|PHPSESSID||Only used for site admins who login to the site to make changes||Yes|
|cookieConsent||To show/hide Cookie dialogue box at bottom of website page||Yes|
13.7 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
13.8 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
13.9 The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie||First / Third Party||Provider||Purpose|
|_ga||First||Used to distinguish users|
|_gat||First||Used to throttle request rate.|
|_gid||First||Used to distinguish users|
13.10 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.11 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
13.12 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us